FAQ

Are Okapi Creek’s earrings hypoallergenic?

Yes and no. Many of the earrings on the site can be modified to be hypoallergenic.  Contact us so we can make this happen.

Do you take custom orders?

Absolutely! We love working with our clients creating custom design for bridesmaid’s gifts, single pieces as a gift for a special someone or just for you.  Contact by phone or email to discuss.

What methods of payment do you accept?

For your convenience payments are accepted through Stripe and PayPal.

Choose your payment method at check-out. You will be sent to the Stripe or PayPal SSL secured site  

Stripe accepts Visa, MasterCard, American Express and Discover

PayPal uses your PayPal account and accepts credit cards as well.

How are the products shipped?

Orders are shipped USPS Priority Mail for a flat rate of $6.00 in the United States.  International shipments also use USPS.  Contact us for shipping quote outside the United States.

Do you accept returns or make adjustments after purchase?

We want you to be 100% satisfied with your purchase.  Contact us within 7 days of receiving your purchase to discuss any problems with your purchase.  If returned, shipping is paid by you and must be sent with delivery confirmation.  Once item is received in its original condition a refund will be credited to you minus the original cost of shipping.  If you need a piece to be lengthened, shortened, or repaired send it back shipping pre-paid and delivery confirmation.  We will pay for shipping back to you for adjustments.